Service

Our team of consultants, with over decades of experience in the outdoor clock industry, provides 24/7 multilingual online consultations, answering questions about product materials (UV resistance, high and low temperature resistance, corrosion resistance), sizing, customizable features (such as luminous display, chime), and local regulations (voltage standards, installation specifications), providing expert selection advice.

We offer customized outdoor clock solutions tailored to specific application scenarios, such as plazas, schools, churches, commercial complexes, and scenic spots, taking into account local climate conditions (such as rainy, hot, and cold regions) and cultural characteristics. For example, we recommend stainless steel for the clock frame for clients in rainy areas, and we design a retro-style clock face for clients in ancient European cities. We also provide preview images to give you a visual experience of the product's impact.

Based on your purchase quantity, customization requirements, and target delivery port, we accurately calculate production costs, packaging fees, and international logistics (sea and air) timelines and fees. We provide a transparent quotation and detailed delivery schedule to help you plan your procurement budget and project schedule in advance.

Dedicated personnel will monitor production progress throughout the entire process and regularly send you updates, allowing you to monitor the status of your products in real time. If design adjustments are required, we will respond within 24 hours and provide optimized solutions to ensure the final product perfectly matches your needs.

We strictly adhere to the ISO9001 quality management system. Each outdoor clock undergoes multiple tests (including waterproofing, shockproofing, and timekeeping accuracy testing) before shipment. Furthermore, we assist in obtaining international certifications such as CE, UL, and COC, according to the requirements of the target exporting country. We also provide complete customs clearance documentation (commercial invoice, packing list, certificate of origin) to ensure smooth product clearance.

We select the optimal packaging solution (customized export-specific wooden crates, shockproof foam, and waterproof film) based on product size and shipping distance to prevent damage during transportation. We also provide real-time logistics tracking and timely feedback on the shipment's location to ensure on-time delivery.

① Detailed installation instructions (including text, pictures, and video debugging tutorials) are provided, with 24/7 remote guidance.

② (Optional) On-site installation and commissioning guidance by professional technicians or engineers.

All outdoor clock products come with an 18-month free warranty. During the warranty period, if non-human damage occurs, we will provide free repair parts and cover domestic logistics costs. After the warranty period, we will supply genuine parts at cost price and provide lifetime repair service. Upon receiving a repair request, we will respond within 2 hours and provide a solution within 48 hours to ensure rapid restoration of normal product operation.

We establish customer profiles and conduct regular follow-up visits to understand product usage and provide maintenance recommendations. If we launch future product feature upgrades (such as intelligent remote monitoring and energy optimization), we will promptly notify existing customers and offer discounted upgrade plans to ensure our customers' products maintain leading performance.